If you are experiencing an issue with your microphone during class or live conferences, try the following troubleshooting steps before contacting technical support:

1. Make sure your volume is turned up.
2. Clear your browsing data.
3. Restart the computer.
4. Grant access to your microphone by clicking “Allow” when prompted. See Figure 1 below.

5. If you are using headphones, make sure you have headphones selected under Input settings. See Figure 2 below.

If this did not resolve your request, Chat With Us or Submit A Ticket.